Frequently Asked Questions

Product
What telescope would you recommend for me?
We have a full guide on which telescopes fit your needs best here!
Shipping
Where do you ship?
We only ship within NZ. If you would like to request a one-off shipment outside NZ, please contact us to see if we can arrange something for you.
How does shipping work for telescopes?
Our telescopes are shipped separately from smaller items as they are not sent with NZ Post. They may arrive slightly later than the rest of your order, and will have a separate tracking number that we will e-mail you as we get it!
Order Issues
What is your return policy?
We have a return and repair page here!
Can you fix my item?
We have a return and repair page here!
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